1. Order Processing
At 22 Furniture Outlet, we strive to process all orders within 2-3 business days after order confirmation. Please note that weekends and holidays may extend this timeframe slightly.

2. Delivery Timeframe
Our delivery times vary based on product availability, warehouse location, and the shipping address. Generally, orders arrive within:

• Local Delivery: 3-7 business days
• Extended Delivery: 7-14 business days

For custom or special orders, please allow an additional 2-4 weeks for delivery.

3. Delivery Methods
We offer several delivery options:

• Standard Delivery: Delivered to your doorstep or building entrance.
• White Glove Delivery: Includes in-home delivery, unpacking, and basic assembly in the room of your choice, with packaging removal.

If you require White Glove Service, please select it during checkout or contact us to arrange this premium service.

4. Delivery Area
Delivery 30 mile radius of Charlotte

5. Delivery Appointments
For large furniture items or White Glove Service, our delivery team will contact you to schedule a convenient delivery window. Please ensure someone is available to receive the delivery at the agreed time.

6. Damaged Items
We take great care to ensure your items arrive in perfect condition. If you notice any damage at the time of delivery, please:

• 1. Note it on the delivery receipt before signing.
• 2. Contact us immediately at 980.224.3091 or email [email protected] so we can arrange a replacement or solution.

7. Missed Deliveries
If you miss your scheduled delivery appointment, a redelivery fee may apply. Please contact us as soon as possible to reschedule.

8. Cancellations and Changes
If you need to change or cancel your order, please contact us within 24 hours of placing the order. After that time, we may not be able to accommodate changes if the item has already been shipped.

9. Questions?
We’re here to help! For any questions or assistance with your order or delivery, please call us at 980-224-3091 or email [email protected].